COOKIE POLICY
Updated 27th October 2026
What's a cookie?
A "cookie" is a piece of information that is stored on your computer's hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
First and third-party cookies: First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as where we have adverts on our website or use Facebook pixels so that we can show you relevant content from us when you are on Facebook.
We use third party cookies on our website, and these are set out in the table below
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
_acloggedin
• Supports login by Acuity Scheduling client if the client has an account
• January 1, 2025
ACUITY_CART
• Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity
• Only applies to the new scheduler
• Type: localStorage
• Persistent
clientacloggedin
• Supports login by Acuity Scheduling client if the client has an account
• January 1, 2025
ddcookie_test
• Tests if cookies are supported
• Expires instantly
dds
• Tracks browser errors
• Four hours
ddsite_test
• Tests if cookies are supported
• Expires instantly
_grecaptcha
• Helps reduce spam in Acuity Scheduling
• Type: localStorage
• Persistent
_ssid
• Remembers devices for anti-fraud purposes
• Four years
CART
• Shows when a visitor adds a product to their cart
• Two weeks
CHECKOUT_WEBSITE
• Identifies the correct site for checkout when checkout on your domain is disabled
• Session
client_username
• Remembers a logged in Acuity Scheduling client's username between visits
• One year
clientUser
• Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients
• 30 days
Commerce-checkout-state
• Stores state of checkout while the visitor is completing their order in PayPal
• Type: sessionstorage
• Session
Crumb
• Prevents cross-site request forgery (CSRF)
• Session
hasCart
• Tells Squarespace that the visitor has a cart
• Two weeks
Locked
• Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
• Session
orderStatusSessionToken
• Authenticates a visitor who logs into an order status page.
• One year
PHPSESSID
• Securely authenticates a visitor during their checkout in Acuity Scheduling
• One month
RecentRedirect
• Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
• 30 minutes
remember_client
• Remembers Acuity Scheduling client’s login details if they have an account
• 365 days
siteUserCrumb
• Prevents cross-site request forgery (CSRF) for logged in site users
• Three years
SiteUserInfo
• Identifies a visitor who logs into a customer account
• Three years
You can alter your cookie preferences at any time via the website banner. Please refresh your page to ensure that the new settings have taken effect. You can also control your cookie settings through your web browser.
You can opt out of being tracked by Google Analytics across all websites, by going to http://tools.google.com/dlpage/gaoptout.
Except for essential cookies, all cookies will expire after Legal Rules for Expiration (UK & EU GDPR)
While the code inside a persistent cookie might say it lasts for 2 years, data privacy laws like the UK GDPR and EU GDPR introduce strict rules regarding how long you are allowed to track people.